Shipping policy

Delivery time

As many of our pieces are made to order, delivery times will vary. Any piece that we have in stock will be shipped within 48 hours of your purchase. Made-to-order pieces can take up to 3-5 weeks to reach you. Some orders may arrive earlier than the expected date if they’re ready beforehand. You’ll receive an email confirmation once your order is shipped, outlining the expected delivery time.

Lifetime Manufacturer Warranty

All of our pieces are hand finished by master jewellers and undergo a high-standard quality control test before being delivered.

If you believe your piece has a manufacturing defect, contact us within 30 days of receiving it. One of our team members will assess it and if the damage has been caused by a manufacturing defect, we’ll notify you and let you know if repair services are available at a cost or otherwise.

If it is found that there has been damage or trauma to the ring through the fault of the wearer, then the warranty is voided. This includes wear and tear, discolouration from chemicals and bent prongs resulting in the stone falling out.